EBay to launch Guaranteed Delivery in U.S. this summer

EBay is taking on Amazon Prime and Wal-Mart in guaranteed delivery, free shipping
Ebay to start guaranteed three-day delivery on 20 million items
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22 March, 2017

Shipping isn't necessarily free under the program, and numerous items were already delivering in three days or less. With "Guaranteed Delivery" items, however, eBay will either refund the shipping or give you a coupon if they don't arrive on time. This is necessary for eBay since Amazon can deliver an item within an hour and let you track packages to an exact spot on the map.

EBay will start rolling out Guaranteed Delivery this summer for shoppers in the US.

On Monday eBay announced that this summer its shopping platform will guarantee three-day delivery in the USA on more than 20 million items.

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eBay reports it has 1.1 billion listings available at any given time, and that 63 percent of purchases on the site are already delivered in three days or less. Alternatively, the buyer can also choose to return the item at no cost. Being able to guarantee a delivery date, eBay contends, will lead to happier customers. However, both of those designs required some user intervention and "that was a lot to ask a casual customer", eBay's Head of Personalization and Engagement Bradford Shellhammer told Recode.

If the items a consumer orders are covered under the guarantee, eBay says they will arrive by the delivery date. Year-to-date, EBAY has gained 14.05%, versus a 6.07% rise in the benchmark S&P 500 index during the same period. "While the majority of items on eBay already ship within three days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time", said Hal Lawton, senior vice president of North America at eBay.

In addition to a guaranteed three-day delivery window, eBay will also allow shoppers to filter search results with one or two-day delivery options. However, it said that the sellers would have to meet a necessary set of shipping standards to have their items listed as part of the new delivery program.


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