Mobile Comes to Dallas to Help Fix 911 Problems with Service

Ghost Calls Continue to Baffle Dallas Police
Ghost Calls Continue to Baffle Dallas Police
Author

17 March, 2017

Saturday evening, the city of Dallas reports it had a surge of ghost calls from T-Mobile numbers, an ongoing problem that has tied up emergency lines for hours at a time.

In the case of a 6-month-old Dallas baby, the inability to reach emergency dispatchers resulted in a tragic fate.

The manual callbacks further clog the call line.

"We will stay on this until it is full resolved", said Carey.

This past Saturday, it's said that 442 callers were put on hold when trying to reach 911 and that the average wait time was 38 minutes. However, an issue involving T-Mobile customers in Dallas is interfering with speedy 911 contact.

Though you may think you've hung up in time, Howard said the call still comes through and dispatchers take it seriously.

She was attending her nephew's funeral when Brandon's babysitter called to say he fell and wouldn't wake up.

In a statement, Dallas Mayor Mike Rawlings appeared to place the blame on the phone company.

T-Mobile engineers arrived in Dallas Wednesday morning to try to fix the problem.

Bridget Alex, the boy's legal guardian, rushed home and took her son to a hospital in Addison.

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Rawlings was joined at a press conference Wednesday afternoon by City Manager T.C. Broadnax and high-ranking T-Mobile officials.

"We are leaving no stone unturned and those executives will not leave Dallas until we have figured out" the issue, a spokesperson said.

Taffet says he waited 20 minutes before a 911 operator answered his call. "Why do I have to be the one to stand up and talk for everyone?" said Bridget Alex, Brandon's mom.

Since late a year ago, hundreds of customers have been placed on hold when they called for emergency services. When someone calls 911 and is disconnected, 911 operators are supposed to call back.

The phantom calls are happening at the same time Dallas-based AT&T experienced its own 911 problems.

"Clearly we share this obligation, this responsibility with the city management leadership as well as the mayor's office in a very honest and deep way", said T-Mobile Executive Vice President David Carey.

"I want to make sure you understand to keep your phone open, I was doing chest compressions on my husband and the called dropped".

"We provide the same service all across the country", explained T-Mobile Chief Technology Officer Neville Ray.

He said he thought that they had resolved the issue back in January.

This comes after two days of investigation by tech crews for T-Mobile, which has been at the center of the issue for the past several days.


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