Delta tries to 'normalize' as flight cancellations continue

Author

11 April, 2017

On April 6, Chief Operating Officer Gil West said in a statement: 'The convective activity and storm cells, mixed with tornadic conditions, continued to hit in and around the Atlanta Airport from the early morning hours and lasted through the evening, essentially halting much of the day's operation, prompting delays and cancellations'.

The airline's travel waiver has been extended into the weekend so that customers can rebook their flights without the change fee.

The company is issuing refunds for canceled trips, but the airline has limited seats available to book people on new flights because of the busy spring break travel season, Delta said Saturday.

Delta Chief Operating Officer Gil West apologized to frustrated customers Thursday, saying the midweek storms had been "unprecedented" and hard to forecast. "While we can't control the weather, we understand the resulting recovery has not been ideal and we apologize for that".

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"Customers should check Delta.com and the Fly Delta Mobile App for updates on flight status".

As of noon Saturday, Delta cancelled 285 flights and delayed 625 nationwide. Rebooked again, her 1:30 p.m. departure on Friday was also canceled for lack of a flight attendant. She said they had to wait four hours to get to the ticket counter to check bags, two hours after their flight had left. Goldklangs' flight finally left Savannah Friday evening for NY, 61 minutes late.

More cancellations are possible, Delta said.

And despite all that maneuvering, they still missed the 80th birthday of Wayne's mother.


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