23 April, 2017
"So when it gets to this, suffice to say they are falls which cause us to make those kinds of changes".
Senators on the Commerce, Science and Transportation had given United until April 20 to respond to questions.
So now it is clear that the moment was not only a watershed for United-which has pledged to become the best in USA customer service-but the airline's CEO as well.
Munoz and the airline were slammed with heavy criticism after a passenger was violently dragged off a United flight earlier this month in an incident that sparked global outrage.
The Chicago Aviation Department confirmed that the "incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department".
United said Friday that CEO Oscar Munoz proposed rewriting his employment contract to remove the expectation that he would become chairman at the 2018 annual meeting of parent United Continental Holdings Inc.
PPP polled 648 registered voters April 17-April 18 via phone calls and online. Thune and Nelson said in a joint statement, "We find any further delay in getting necessary answers unacceptable", USA Today reported.More news: Canada: 104 men arrested in child prostitution probe
Company executives said it's too soon to know if the incident is hurting ticket sales.
Chicago-based United is also re-looking executive compensation incentives to improve the airline's customer service, adding that it takes "recent events extremely seriously".
Even if nobody at United is getting axed over the global outrage and public-relations turf out that was United Express Flight 3411, the battered exec at the center of the vortex at least won't be moving up.
Munoz said earlier this week that Dao's treatment was a "humbling learning experience" for United and accepted full responsibility.
"I'm sure there was lots of conjecture about me personally", said Munoz. Hours later he told employees that Dao had been "disruptive and belligerent".
"That initial "apology" to Dao was only issued because of how much money United lost over the past few days", said freshman Rachein Childress.