12 November, 2017
Replying to the query regarding the issue, Apple informed the tech blog The Loop that the company is "aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment". "After several seconds the screen will become fully responsive again".
But it's certainly nice to hear Apple is on top of things, even though technically we have no timeline for the "upcoming software update", which may or may not coincide with an iOS 11.1.2 maintenance effort. I try swiping on websites and it doesn't register my finger.
A number of users have highlighted the problem on Reddit.
Apple recommends that owners "Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F)".
Apple confirmed the issue in an email to CBC News on Friday, but said it will soon send out an easy fix for the problem.
Guidance offered by Apple on its website reads: 'Low or high temperature conditions might cause the device to change its behavior to regulate its temperature.More news: This Japanese firm rewards non-smoker employees to promote productive work culture
Check out this video from Everything Apple Pro for more details on the iOS 11.1.1 release.
The problem is not common, and only a few users have reported the issue. The support document does not mention screen freezing specifically, and based on Apple's response to the issue, it appears the iPhone X is suffering a different (albeit similar) kind of ailment.
The issue first popped up on Reddit, where several commenters said they had encountered an issue that makes the iPhone's screen unresponsive.
It's fortunate that this screen issue can be fixed with a software update.
The update also reportedly addresses a problem that could sometimes cause the "Hey Siri" command to stop functioning. Most probably, the fix will come in iOS 11.2, which is now under a beta testing.