25 February, 2018
Millions of BB&T customers were unable to access their accounts after a service outage which the bank blames on an equipment malfunction.
During the outage, bank customers were still able to use debit, credit and prepaid cards at places like the grocery store or gas station.
BB&T Corp.is reporting an outage of its ATMs, online banking, mobile banking app and automated phone service.
Spokesman Brian Davis said Friday afternoon that automated Phone24 service and automated teller machines were available. "We are deeply sorry this has happened and we're committed to making this right for our clients".More news: Packers Land Four Compensatory Picks
Roger Beahm, executive director of the Center for Retail Innovation at Wake Forest University, said BB&T's service issue particularly is intrusive given that "today people take digital-banking services for granted, just as they do electricity or gasoline".
The bank says the outage was caused by an equipment malfunction in one of their data centers.
"We do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services", BB&T said on their website.
It also said its locations that are usually open Saturday will stay open for two hours longer to address any customer needs. We thank our clients for their patience and we will continue to provide updates here and on BB&T's Facebook and Twitter pages.